1. Introduction
Welcome to our Travel Agency. These Terms & Conditions govern your use of our website and services. By accessing or booking through our platform, you agree to be legally bound by these terms. Please read them carefully before proceeding.
2. Booking Policy
All bookings are subject to availability and confirmation. A booking is confirmed only after payment is received. Customers must provide accurate details; incorrect information may result in cancellation without refund.
3. Payment Terms
Payments must be completed using accepted methods such as cards, UPI, or net banking. Prices may change based on availability, exchange rates, or supplier updates. Failure to complete payment may lead to cancellation.
4. Pricing & Inclusions
All prices are subject to change and may vary depending on travel dates and availability. Package inclusions will be clearly defined at the time of booking. Additional services will incur extra charges.
5. Cancellation Policy
Cancellation requests must be made through official communication channels. Charges will apply depending on the timing of cancellation. Some bookings may be non-refundable.
6. Refund Policy
Refunds will be processed based on eligibility and policy terms. The amount will be credited to the original payment method within 7–15 business days. Service fees may be non-refundable.
7. Travel Documents & Visa
Customers are responsible for carrying valid passports, visas, and identification documents. We are not liable for visa rejections or delays caused by authorities.
8. Travel Insurance
We recommend purchasing travel insurance to cover unforeseen events such as medical emergencies, cancellations, or baggage loss.
9. Changes & Modifications
We reserve the right to modify itineraries due to unforeseen circumstances. Customers may request changes, which may incur additional charges.
10. Customer Responsibilities
Customers must comply with local laws and regulations. Any damage or misconduct during travel will be the responsibility of the customer.
11. Liability Disclaimer
We act as an intermediary and are not responsible for service failures by third-party providers such as airlines or hotels. Our liability is limited to the amount paid.
12. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, pandemics, or government restrictions.
13. Privacy Policy
Your data is handled securely and used only for booking and service purposes. We do not share your information with unauthorized parties.
14. Governing Law
These terms are governed by the laws of India. Any disputes will fall under the jurisdiction of local courts.
15. Contact Information
For any queries or support, please contact our customer service team through email or phone.